We collect information you voluntarily provide to us, such as your name, email address, home address, phone number, project details and specifications, and payment information when choosing to engage our services. We also may collect additional information if you contact us via phone, email, or direct messaging.
We collect information automatically through our website, such as your IP address, browser type, operating system, referring URLs, which pages you visited on our site, and the date and time of your visit.
Use of Personal Information
The information we collect is used for the following purposes:
- Provide estimates and quotes for projects
- Process orders and deliver services
- Communicate project details and updates
- Send billing and payment information
- Respond to inquiries, comments, or questions
- Analyze website performance and improve our services
Your information helps customize the experience you have with Advance Roofing LLC both online and offline. We take care to only share with third parties involved in fulfilling services you have requested. We will not sell or rent your personal information to marketers outside Advance Roofing LLC.
We maintain organizational, technical, and physical safeguards to protect the information we collect. While we implement safeguards designed to protect your information, no security system is impenetrable.
We retain information only as long as necessary to fulfill requests, provide services, meet business needs, and legal requirements. Information is disposed securely per our data retention and deletion policies.
Updating Personal Information
You may request to review, correct, delete or otherwise modify information you have previously provided to us by emailing email@example.com
Consent to Receive Communications
By submitting a request on our website, you agree to receive emails from us. We may send you messages regarding your project request, information about our services, promotional offers, or news updates. You can opt out of non-essential emails at any time by clicking the unsubscribe link found at the bottom of all Advance Roofing LLC emails or by emailing firstname.lastname@example.org with your request. Essential service emails cannot be opted out of if you have an active or recently completed project with us.
Advance Roofing LLC reserves the right to record phone calls for training and quality assurance purposes. Call recording allows us to monitor customer service interactions and ensure our representatives are providing helpful, accurate information. It also aids in addressing any customer grievances. Please note that call recordings will only be reviewed internally and will not be shared or distributed externally without your permission, except where required by law. If you do not wish to have your call recorded, please let your Advance Roofing representative know at the start of the call.
Photos and Videos
Advance Roofing LLC may take photos or videos of roofs before, during and after service to document the process and finished product. Media showing your property may be used by Advance Roofing LLC for training purposes, portfolio samples for future clients, as well as photos, videos, or posts on Advance Roofing websites and social media pages. This allows us to showcase our roofing services to prospective customers. Please let your Advance Roofing LLC representative know if you do NOT consent to having photos/videos taken or shared of your property. Unauthorized media will be immediately deleted per your request.